Frequently Asked Questions
Everything you need to know about your luxury jewelry purchase.
What shipping methods do you offer?
We provide free standard shipping on all orders over $100. For urgent gifts, we offer Express Shipping via premium couriers with full tracking and insurance for your peace of mind.
Do you offer a warranty on your jewelry?
Yes, all Grahams Jewellers pieces come with a 12-month manufacturer's warranty covering any defects in materials or workmanship from the date of purchase.
What is your return and exchange policy?
We offer a 30-day change-of-mind return policy. Items must be in original, unworn condition with all packaging and tags attached to qualify for a refund or exchange.
Can I have my jewelry professionally cleaned?
Absolutely. We offer a complimentary lifetime cleaning service for any piece purchased from us. Simply bring your item to any of our boutique locations.
Do you provide diamond certification?
All our significant diamond pieces are accompanied by an independent grading certificate from reputable laboratories such as GIA or IGI, ensuring the quality and authenticity of your stone.
What payment options are available?
We accept all major credit cards, PayPal, and interest-free finance options including Afterpay and Zip, allowing you to wear your jewelry now and pay later.