Returns & Exchanges
At Grahams Jewellers, we want you to be completely satisfied with your purchase. If your selection does not meet your expectations, we offer a 30-day return policy for a full refund or exchange on all eligible items.
Initiate Your Request
Contact our customer service team or visit our online portal to request a Return Authorization (RA) number within 30 days of receiving your order.
Prepare Your Package
Place the item in its original luxury packaging, ensuring all certificates, warranty cards, and tags are included to qualify for a full refund.
Secure Shipping
Affix the provided prepaid shipping label to your parcel and drop it off at any authorized courier location, ensuring the package is securely sealed.
Inspection and Refund
Once our quality assurance team verifies the condition of the piece, your refund or exchange will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing